Terms and Conditions
Reservation Policy
Reservations must be confirmed by email, online payment form or directly from the online travel agents booking platform and must be guaranteed with the payment of a deposit by French cheque, credit (MasterCard or Visa) or debit card:
- 25% of the total accommodation cost of your stay
- Your balance payment will be due 8 weeks prior to your arrival
- We do not accept American Express nor Diners credit cards
Minimum Stay
We have a 1week minimum stay in our luxury villa Beaux Reves and the Cottage.
Change over day is Saturday to Saturday.
Cancellation Policy
Cancellations received at least 8 weeks before arrival date, we will offer a full refund of all payments made.
Cancellations received less than 8 weeks before arrival date, the full amount of your stay will be due.
Cancellation part way through your stay, remaining nights will be charged in full.
If we are able to re-sell the holiday home, for nights cancelled, we will make the respective refund.
A “no-show” is regarded as a failure to arrive before 11pm, without notification, on the date reserved, we reserve the right to withhold the total amount of your stay.
It is the responsibility of each guest to ensure that they have adequate travel insurance in place to cover the eventuality of the costs incurred by their cancellation. We are happy to supply written evidence of your reservation and any deposits made should these be requested by your insurance provider.
If, due to COVID 19, the French Government imposes travel restrictions in France that prevent you from travelling to France or within France for your holiday at Les Charmes de Carlucet, we will offer you a full refund or the possibility to rebook at a later date, whichever you prefer.
Arrival & Departure Times
You are welcome to arrive between 4pm and 9pm. If your travel plans dictate a later arrival, or you are delayed on route, please let us know so that we can ensure we are able to welcome you on arrival.
We ask that you vacate your room by 10am on your day of departure unless otherwise agreed by us. This is simply to allow us enough time to clean and prepare the houses.
Alteration or Cancellation by Us
It is highly unlikely that we will have to alter or cancel the confirmed booking but we must reserve the right to do so. If we have to make a significant change to the reservation we will offer compensation or a full refund unless the alteration or cancellation is as a result of “Force Majeure”.
Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Damages to Property Caused by Guests
We reserve the right to recover from our guest, the cost of repairs or replacements of any damage or loss caused. We also reserve the right to terminate the holiday of any guest whose behavior is considered detrimental to the owner, its guests or any third party and no further contractual obligations will apply.
We ask that our guests bring to our attention any damage found at the property within 24 hours of arrival.
Smoking
Inside the property of Les Charmes de Carlucet Cottage and Villa Beaux Reves are completely smoking free environments. Guests who wish to smoke are kindly requested to do so outside in the garden.
Pets
Unfortunately, we do not allow pets to be brought into the property unless they are assistance dogs.
Personal Belongings and Security
Security at the property will be taken seriously by us. We request that our guests take care to minimise risks. All personal items including baggage and equipment are at all times and circumstances at the owner’s risk and we cannot take responsibility for any loss or damage to such items. We advise our guests to use the safe deposit boxes in each room for placing valuable items.
Children
We welcome children to Les Charmes de Carlucet. Children’s parents or guardians must accept responsibility for the behavior and welfare of any children in their party. Every effort is made to ensure safety at the property.
Travel Insurance
We strongly advise our guests to obtain comprehensive travel insurance cover, as we cannot be liable for injury, loss, damage, and delay of flights, expense or inconvenience of any kind or any cause.
Additional charges
The water and electricity supply is included in the prices advertised on our website www.carlucet.com
The cost of cleaning prior to arrival is included in the prices shown on the website.
Additional cleaning can be requested during the stay and the price agreed with the owners.
Pool opening times
The pool for Beaux Reves Villa is open for the duration of your stay from May to Sept.
The Spa for the cottage is open all year round.
Privacy Policy
Les Charmes de Carlucet are compliant with Data Privacy rules.
We keep your personal information you have given us for a period of 3 years after your stay with us. We guard your privacy and we are the only ones who have access to your personal information. We do not pass this information on to any third party.
Your rights for data privacy is maintained at all times. You have the right to request the information, modify it or delete it at any time.